How to download and register on the NHS App

The NHS App is made by the NHS, and links you to your GP surgery, and other NHS services. Using the NHS App can save you, and your GP, a lot of time. Rather than wasting time telephoning your GP, you can:

  • order your repeat prescriptions in a few minutes by using the NHS App

  • check any worrying symptoms online and contact 111 online for urgent problems, 24 hours a day

  • book a GP appointment

  • and sometimes look at your test results and view your GP medical record and letters 

You can use the NHS App from any internet connected computer, or your SmartPhone. 

The NHS App keeps your information safely, and connects you to your GP Practice, so you can manage your healthcare online. 

To use the NHS App you will need:

  1. To be registered with a GP in England, and over 13 years old.

  2. Every time you log into the NHS App you will be sent an SMS text message to the mobile number you have registered with the NHS. This happens even if you use a computer to access the NHS App. So you will need your own mobile phone, or one you can always borrow, to use the NHS App.

  3. You will need about 30 minutes time to register, and you will need to gather some  information first

  4. To register on the NHS App and get an NHS Login, it helps if you have your NHS Number, passport or driving licence handy to prove your identity

  5. You can find your NHS number on your prescription slip or any recent appointment letter from your hospital, or, if you have registered your current mobile number with your GP, you can request your NHS Number from this online service [click here].

  6. Download the App onto your smartphone, or access it from your computer

  7. Register on the NHS App, you can do this from home

  8. Then you can request your repeat prescriptions

On this page we will walk you through these steps, one at time, with some time saving tips. 

You might want to print out this page to have next to you while you go through the steps. 

How to find your NHS number or get it sent to your mobile phone, or in a letter

Your NHS number is a 10 digit number, like 485 777 3456.

 

It should be on any letter you receive from the NHS, near the top. It is also printed on your prescription green slip.  Your NHS Number is not the same as your National Insurance Number.  You do not need to know your NHS number to use NHS services, but it can be useful to have it. 

What if I can't find my NHS Number? You can use this NHS online service to be sent it. 
This service is for anyone living in England who has forgotten or does not know their NHS number.  You can use this service for someone else.

Before you start
We will ask for your name, date of birth and postcode. You will be sent a text, email or letter with your NHS number to you. If you are using this service for someone else, enter their information, then they will be sent their NHS number.

Time-saving tip - if you already registered with your GP surgery for Detailed Care Record Access

If you used an App before e.g. MyGP or Patient Access, and if you registered with your surgery before with your ID to get what we are now calling 'High Level Access' then you will have some information in the 'account' part of your app that you can use when registering on the NHS App to save time.

If you didn't do this, and could only book appointments and request repeat prescriptions, you can skip this part. 

If you did register for 'High Level Access and could see your patient record, test results and other information before, this is the information you may be asked to copy and enter as part of registering for an NHS Login:

  • Linkage Key (could be called a Passphrase)

  • O.D.S. Code (could be called an Organisation Code or Practice I.D.)

  • Account I.D

You might find it easier to copy these carefully down by hand, so you can re-type them into the NHS App.

In Patient Access you can get to these details by clicking on your initials which are in the top left of the home screen and accessing your account details [they are at the bottom of the account details page]. 

Gather your papers, make a cup of tea and sit down

Make sure that you have your NHS Number, and a passport (including an EU passport or national identity card) or driving licence (including an EU driving licence) ready to use to prove who you are as part of the NHS App registration process. The NHS wants to be sure you are who you say you are, before connecting you to your medical details.

During the registration, it may talk about NHS Login. NHS Login is the way you can log in to the NHS App [and many other NHS systems]. 

You can choose to register using a computer or your Smartphone. Personally, I like using a computer for jobs like this as I find it more comfortable.

From this point on, you can choose to do one or more of the following:

  • Print out this page to follow the rest of the instructions

  • Flip between this page and the NHS App registration pages

  • Watch a video about registering on the NHS App

If you want to use the NHS App on your SmartPhone - Download the NHS App

If you only want to use the NHS App on your computer, you can skip this stage. The instructions below are to help if you don't often download Apps:

Find and download the app from your app store:

  • If you have an iPhone or iPad – the app store symbol is a white ‘A’, surrounded by a white circle, on a blue background.

  • If you have another sort of phone or tablet, look for the ‘Play Store’ or Google Play’ button – multicoloured triangle.

  • In the app store, put ‘NHS app’ into the search box at the top, and you should see this symbol.

  • Click on ‘install’.

  • The app symbol (icon) should appear on the home screen of your tablet or phone.

How to register on the NHS App

Follow these steps to register on the NHS App for the first time:

  • When you open the app you will be asked to Login or Create Account.

  • If it’s your first time using the app click on ‘Create Account’.

  • The next screen will ask if you have an NHS Login (if you do you can click ‘yes’ and enter your email and password here).

  • If it is your first time using the app click on ‘no – I need to set one up’

  • To set up a login enter your email address and choose a password.

  • Next check your email as you will receive a message with a link to click on (if you can’t find the email check your junk or spam folder in case it’s in there).

  • On the app you will be asked to enter your mobile number in the box (this will be the mobile number that you registered your device with).

  • You will then be sent a code via text message to this mobile number. The app will have taken you to the next page where you can enter this code.

  • The app will ask you to prove who you are. Click ‘continue’.

  • You can now use information provided by your surgery if you have them. If not click the ‘no’ button, and you will be taken to a new page.

  • You will be asked to provide photo ID.

  • The app will take you through how to do this, including opening the camera on your phone/tablet for you. You will need your driving licence or passport to do the first part of this.

  • You will then be asked for personal details such as name, date of birth and postcode.

  • When you have put in each of these click on ‘submit information’.

  • You may have to wait for a couple of hours while all your information is submitted and checked.

  • You will then be able to use the app.

Logging in to the NHS App for the first time after registering

To login
1. To login for the first time, open the app from your phone or tablet and click on ‘login or create account’
2. It will ask you if you have an NHS login – choose ‘yes’ and then click on ‘continue’ (you may need to scroll down the page to do this)
3. Enter you email address and password, then click ‘continue’
4. You will receive a text to your mobile phone number’ – add this into the box
5. You will then be taken through some screens asking you to confirm you agree to the terms and conditions etc.
6. Finally you will arrive at a screen which asks what you’d like to do e.g. book an appointment, order a repeat prescription. Follow the instructions through as they appear on the screen (remember to scroll down if you can’t see a ‘continue’ button).

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