Get your NHS COVID Pass on the NHS App, Web or by phone

  • ​Your NHS COVID Pass is now viewable in the NHS App, 13 million people in England now use the NHS App.

  • You need to download the "NHS App", not the "NHS COVID-19 App" - see picture

  • Please do not contact your GP surgery if some vaccine information is missing, instead call the national helpline on 119

  • Time for NHS Digital to process your registration may be longer in times of high demand

  • We recommend you download and print .PDF versions of your pass from the NHS App, in case of wifi problems when you need to use it

  • We suggest you download and register on the NHS App to get your COVID Passport in the next few days, so you can iron out any problems with your phone

  • If you don't want to use the NHS App COVID Passport, you can phone 119 to request a paper certificate is posted to you [which should take around 5 days to reach you in the post] 

  • If you don't have photo-ID like a passport or driving licence, don't worry, you can still register on the NHS App and get access to your COVID Pass to use in venues in England, like football matches

Which App for NHS COVID Passport

​You can use the NHS App to get your NHS COVID Pass from any internet-connected computer, or your SmartPhone. 

To use the NHS App you will need:

  1. To have received your first and second COVID vaccinations

  2. To be over 13 years old.

  3. A mobile phone, this is because every time you log into the NHS App you will be sent an SMS text message to the mobile number you have registered with the NHS. This happens even if you use a computer to access the NHS App. So you will need your own mobile phone, or one you can always borrow, to use the NHS App.

  4. To use the COVID Vaccine Pass you may need a SmartPhone. We have a list of value smart phones compatible with the NHS App here [or print  a paper copy from the App before travelling]

  5. You will need about 30 minutes time to register, and you will need to gather some  information first

  6. To register on the NHS App and get an NHS Login, it helps if you have your NHS Number, passport or driving licence handy to prove your identity [see below on how to find your NHS Number]

  7. It also helps if you are currently registered with a GP in England

On this page we will walk you through these steps, one at time.

  1. Step 1 - Download the NHS App

  2. Step 2 - Register on the NHS App [including how to find your NHS number]

  3. Step 3 - Log into and practice using the NHS App

  4. Step 4 - Troubleshooting guide for the NHS App

You might want to print out this page to have next to you while you go through the steps. 

STEP 1 - Download the NHS App

You can download the NHS App in the following ways:

  1. Work out what kind of smartphone you have, if you are not sure, look at the back of the phone. If there is an Apple symbol, it's a iPhone, if there isn't, it's most probably an Android phone. 

  2. You can also use the NHS App on a Personal Computer, however, you will probably need to show your Vaccine Pass on a SmartPhone, or  on  paper

  3. Click one of the buttons below to download the NHS App. 

  4. Not available on the GOV.UK website

iPhone.jpg

Time Saver - How to find out what your NHS number is if you don't know it

Your NHS number is a 10 digit number, like 485 777 3456.

The NHS use your NHS number to uniquely identify you, and link up your Medical Record across different parts of the NHS, linking your record from your GP surgery through to your hospital, 111 and ambulance services. 

Knowing your NHS Number can speed up your registration on the NHS App. Your NHS Number is not the same as your National Insurance Number.  You do not need to know your NHS number to use NHS services, but it can be useful to have it.

You can find your NHS Number o any letter you receive from the NHS, near the top. It is also printed on your prescription green slip. 

What if I can't find my NHS Number? You can use this NHS online service to be sent it. 
This service is for anyone living in England who has forgotten or does not know their NHS number.  You can use this service for someone else.

Before you start
We will ask for your name, date of birth and postcode. You will be sent a text, email or letter with your NHS number to you. If you are using this service for someone else, enter their information, then they will be sent their NHS number.

STEP 2 - How to register on the NHS App to get your NHS COVID Pass

Below is a recap on how to register: 

  • When you open the app you will be asked to login, or create an account.

  • If it’s your first time using the app click on ‘create account’.

  • The next screen will ask if you have an NHS Login (if you do you can click ‘yes’ and enter your email and password here).

  • If it is your first time using the app click on ‘no – I need to set one up’

  • To set up a login enter your email address and choose a password.

  • Next check your email as you will receive a message with a link to click on (if you can’t find the email check your junk or spam folder in case it’s in there).

  • On the app you will be asked to enter your mobile number in the box (this will be the mobile number that you registered your device with).

  • You will then be sent a code via text message to this mobile number. The app will have taken you to the next page where you can enter this code.

  • The app may ask you to prove who you are. Click ‘continue’.

  • You will be asked to provide photo ID.

  • The app will take you through how to do this, including opening the camera on your phone/tablet for you. You will need your driving licence or passport to do the first part of this.

  • You will then be asked for personal details such as name, date of birth and postcode.

  • When you have put in each of these click on ‘submit information’.

  • You may have to wait for a couple of hours while all your information is submitted and checked.

  • You will then be able to use the app.

STEP 3 - Log on to the NHS App to view your  NHS COVID Pass

You will probably want to get all your travel partners confidently using the NHS App COVID Passport before travelling. So make sure they all download and practice using the NHS App Vaccine Passport , well before you travel.


1. To login for the first time, open the app from your phone or tablet and click on ‘login or create account’
2. It will ask you if you have an NHS login – choose ‘yes’ and then click on ‘continue’ (you may need to scroll down the page to do this)
3. Enter you email address and password, then click ‘continue’
4. You will receive a text to your mobile phone number’ – add this into the box
5. You will then be taken through some screens asking you to confirm you agree to the terms and conditions etc.
6. Finally you will arrive at a screen which asks what you’d like to do e.g. book an appointment, order a repeat prescription. Follow the instructions through as they appear on the screen (remember to scroll down if you can’t see a ‘continue’ button).

Answers to common questions about the NHS COVID Pass

Some commonly asked questions about the NHS COVID Vaccine Passport.

  • Q - I don't recognise the names of my vaccinations

  • A - The certificate gives the commercial names for the vaccines;

    • ​Oxford–AstraZeneca - this is also known  as Vaxzevria, or Covishield

    • Pfizer–BioNTech is also known as Comirnaty

  • Q - Why is there an expiry date on my vaccine passport?​

  • A - This date is the expiry date for the QR code. It is there in case your print the QR code out. 

  • Q - I tried scanning my QR code at home, and I can't scan it

  • A - Quite a few people have said this, we are not aware of any updates as to why this is happening

  • Q - I got my vaccines at a GP run centre, and one or both are missing​

  • A -  You will need to contact your GP to ask for  your missing vaccine to be added, please allow a few days before the vaccinations show up on your GP record. The best way to raise this with your GP is by using GP Online Consultation

  • Q - I got my vaccines at a Mass Vaccination centre, and one is missing

  • A - There is no current guidance on this.  All we can suggest is that you will need to speak to the vaccination centre management to get added, by calling 119

  • Q - I got one of my vaccines abroad, and they are not shown

  • A - There is no current guidance on this, raise this with your MP is all we can  currently suggest

Learn more about your NHS COVID Pass, including printing

STEP 4 - Troubleshooting problems using the NHS App

If you have problems with the NHS App, or NHS Login account creation, please check the links below:

  • The NHS App does not work with my phone - we have checked out some cheap phone deals for you here

  • I can't see the same details in my GP Record as I can with Patient Access, AirMid, or another App - NHS Digital are going to fix this in the next few weeks

  • I can't see my immunisations record, NHS Digital are going to fix this

  • Problems with NHS Login - please click this link to view a troubleshooting guide from NHS Digital

    • Types of problems covered include:

      • Uploading photo I.D. or video 

      • Unsupported video format

      • User is not registered with a GP at the time of verification

      • Browser error when recording short videos on Android devices

      • Unable to complete I.D. checks on Internet Explorer 11

  • Problems installing or using the NHS App? - please click this link to view a troubleshooting guide

    • Types of problems covered include:​

      • Device compatibility

    • There is a lot more support on the NHS Digital webiste about the NHS App on this link

      • Getting started with the NHS App

      • Setting up your NHS login

      • Logging in to the NHS App

      • Prove who you are to get full access

      • Managing your account

      • Booking appointments

      • Repeat prescriptions

      • Nominating a pharmacy

      • Organ donation

      • Linked profiles

      • Third party services

      • Online consultations

      • Personal health records

      • Messaging

      • Security and privacy

      • Technical issues with the NHS App

      • Hospital and other appointments

      • Health records

      • Choose your data sharing preferences

      • Abbreviations commonly found in medical records

      • NHS App release note