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What is 111 Online?

Easy Read 111 Leaflet.jpg

NHS 111 can help if you have an urgent medical problem, and you’re not sure what to do.  


To get help from NHS 111, you can:

  • go to 111 Online at (for people aged 5 and over only),

  • use the 111 Online link on the homepage of the NHS App

  • telephone 111, first you will speak to a call handler who will ask you the same questions that you will answer in 111 Online.

NHS 111 is available 24 hours a day, 7 days a week.

If you’re Deaf and want to use the phone service, you can use the NHS 111 British Sign Language service available in your country:

How NHS 111 works 

You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.

You can ask for a translator if you need one.

Depending on the situation you will:

  • find out what local service can help you

  • be connected to, or called back by,  a nurse, mental health nurse, pharmacist or GP in the 111 Clinical Assessment Service [CAS]

  • be referred onto an emergency dentist service, pharmacist or out-of-hours GP service

  • get a face-to-face appointment if you need one

  • be given an arrival time if you need to go to A&E – this might mean you spend less time in A&E

  • be told how to get any medicine you need

  • get self-care advice

To help stop over-crowding at A&E, please Think 111 First, and call 111 to get a timed appointment at A&E, or matched to another service that meets your needs in a safe way. 

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