What is 111 Online?

NHS 111 can help if you have an urgent medical problem, and you’re not sure what to do.

To get help from NHS 111, you can:

go to 111 Online at 111.nhs.uk (for people aged 5 and over only),
use the 111 Online link on the homepage of the NHS App
telephone 111, first you will speak to a call handler who will ask you the same questions that you will answer in 111 Online.

NHS 111 is available 24 hours a day, 7 days a week.

If you’re Deaf and want to use the phone service, you can use the NHS 111 British Sign Language service available in your country:

England – NHS 111 (BSL) interpreter service, or you can also call 18001 111 on a textphone.

How NHS 111 works

You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.

You can ask for a translator if you need one.

Depending on the situation you will:

find out what local service can help you
be connected to, or called back by, a nurse, mental health nurse, pharmacist or GP in the 111 Clinical Assessment Service [CAS]
be referred onto an emergency dentist service, pharmacist or out-of-hours GP service
get a face-to-face appointment if you need one
be given an arrival time if you need to go to A&E – this might mean you spend less time in A&E
be told how to get any medicine you need
get self-care advice

To help stop over-crowding at A&E, please Think 111 First, and call 111 to get a timed appointment at A&E, or matched to another service that meets your needs in a safe way.