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What is 111 Online?
NHS 111 can help if you have an urgent medical problem, and you’re not sure what to do.
To get help from NHS 111, you can:
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go to 111 Online at 111.nhs.uk (for people aged 5 and over only),
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use the 111 Online link on the homepage of the NHS App
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telephone 111, first you will speak to a call handler who will ask you the same questions that you will answer in 111 Online.
NHS 111 is available 24 hours a day, 7 days a week.
If you’re Deaf and want to use the phone service, you can use the NHS 111 British Sign Language service available in your country:
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England – NHS 111 (BSL) interpreter service, or you can also call 18001 111 on a textphone.
How NHS 111 works
You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.
You can ask for a translator if you need one.
Depending on the situation you will:
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find out what local service can help you
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be connected to, or called back by, a nurse, mental health nurse, pharmacist or GP in the 111 Clinical Assessment Service [CAS]
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be referred onto an emergency dentist service, pharmacist or out-of-hours GP service
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get a face-to-face appointment if you need one
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be given an arrival time if you need to go to A&E – this might mean you spend less time in A&E
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be told how to get any medicine you need
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get self-care advice
To help stop over-crowding at A&E, please Think 111 First, and call 111 to get a timed appointment at A&E, or matched to another service that meets your needs in a safe way.